If you order on a business day before 20:00, we'll ship your order the same day. At checkout, you can choose from the available carriers for your country. Delivery time depends on the carrier and the country. Shipping is free on orders over €50. If you order from outside the EU, import duties and VAT may be charged upon delivery. You can find more information on our shipping page.

Once your order has shipped, you'll receive an email with the track & trace link. Has the status not changed for a few business days, or is there a message about the address? Send us your order number via info@viofo.nl, we will contact the carrier.

You can return an item free of charge within 30 days of receipt, without giving a reason, provided the product and packaging are in like-new condition. Register your return through our returns portal and include your order number and name in the package.

Report the missing item through our returns portal. We'll send it to you as soon as possible. Please note: a hardwire kit, fuses, and a memory card are only included in the box if you selected them when placing your order.

Once we've received and processed your return, we'll refund the amount using the payment method you used. If you cancel an order before it's shipped, the amount will be back in your account within two business days.

All products from viofo.nl come with a 2-year warranty. If a product becomes defective within the warranty period, we'll arrange a repair or replacement. You can do this through our returns portal.

A microSD card up to 512 GB. We recommend VIOFO Industrial cards or SanDisk Max Endurance cards. Regular consumer cards aren't designed for continuous writing and often show the message "card too slow". Format the card in the camera or on a computer. No card is included in the box by default.

It depends on the card and the resolution. Approximately:

When the card is full, the oldest recordings are automatically overwritten. Locked recordings are kept.

Locked files (G-sensor events and manually locked recordings) are never overwritten. If they fill up, recording stops. Lower the G-sensor sensitivity, clear the Event folder, and format the card a few times a year using the camera menu, app, or computer.

For the A329 series, VIOFO has tested and recommends the following SSDs: Western Digital My Passport SSD 1TB, SanDisk Extreme Portable SSD 1TB, 2TB or 4TB, and Samsung T9 Portable SSD 4TB. Use the VIOFO shielded SSD cable to prevent interference with the GPS signal.

No. Everything is stored locally on the microSD card (for the A329 series, optionally on an SSD up to 4 TB). There is no subscription, SIM card, or cloud connection. Old recordings are automatically overwritten through loop recording. Locked recordings are kept.

Constant power when the ignition is off. This is possible with a hardwire kit, the OP100 OBD adapter, or the BP100 battery pack. The hardwire kit automatically detects whether the ignition is on or off via the yellow ACC wire and switches between driving and parking mode accordingly. To connect a hardwire kit, you need fuses, which must be ordered separately.

• HK3-C: A139 and A139 Pro.
• HK4: A119 Mini (2), A229 series, T130, WM1, A329 and A329S.
• HK5: VS1.
• HK6: specifically for the A329S series. Compared to the HK4, the HK6 has two additional features: battery voltage is displayed live via Bluetooth, and the HK6 supports Hybrid Parking Mode. The HK6 is therefore best suited for the A329S.

No, if connected correctly. VIOFO hardwire kits and the OP100 switch off the camera as soon as the battery voltage drops below the set threshold. OBD cables and hardwire kits from other brands are not compatible with VIOFO dashcams and can therefore cause this. If you want to park for a long time without draining the starter battery, choose the BP100 battery pack.

Check that the cable is plugged into the port on top of the GPS mount, not the USB-C port on the side. If the red LED on the kit isn’t lit, the ground or wiring isn’t connected properly. To check, try using the cigarette lighter adapter.

It varies by car: each make and model uses a different fuse type, such as ATO (ATC), MINI (ATS), Micro2, or Mini Low Profile. There are three ways to find out: ask your mechanic, check your car’s manual, or remove a fuse from the fuse box and send us a photo. We’ll tell you which type you need.

• Rear camera: 6 meters.
• Interior camera: 1 meter.
• Telephoto camera: 1 meter.
• Waterproof rear camera: 7.5 meters. The waterproof camera itself also has a 0.5-meter cable, making the total length 8 meters.

Turn off Bluetooth (and any VPN) on your phone, as Android Auto and CarPlay can interfere with the connection. Then manually connect to the VIOFO_ Wi-Fi network (default password: 12345678) and open the app. Your phone won’t have internet access while connected. This is normal.

The easiest way is through the VIOFO app. Open the app while mobile data is turned on. The app will check for new firmware, which you can download. Then connect to the camera’s Wi-Fi. The app transfers the update, and the camera installs it automatically. Do not turn off the camera while it’s updating. You can find a detailed explanation in the VIOFO update guide. If it doesn’t work, email us your exact model and we’ll send you the correct firmware file.

No, that’s the screen saver. As long as the REC light is on, the camera is recording normally.

The letters indicate which cameras are included in the set. S is the standard version with a rear camera, T stands for a telephoto camera with 4x optical zoom, W for a waterproof external camera, and C for an interior camera. To find out exactly which cameras are included with a model, check the specifications under “Dashcam type” on the product page. This lists the cameras included in each set.

Yes. Enter your company name when placing your order, and it will appear on the invoice. If your business is based in another EU country and you have a valid VAT number, you can order VAT-free. We’ll create these orders manually for you: email your company name, address, VAT number, and the products you want to info@viofo.nl.

Certainly, whether you run a driving school, taxi company, or transport company. Email us at info@viofo.nl with your requirements, and we’ll be happy to help you choose the right dashcams, quantities, and business prices. Find more information about purchasing for your business here. Or see information for each industry:

• Dashcams for driving schools
• Dashcams for taxi and Uber companies
• Dashcams for transport companies

Yes, we also supply resellers. If you’re a new business customer, please email us first at info@viofo.nl with your company name, Chamber of Commerce and VAT numbers, and a brief description of your business. Once approved, you’ll get access to our business sales portal, where you can order at business prices.

We don’t install dashcams ourselves, but we work with installation partners in the Netherlands and Belgium. You can find them on our dashcam installation page. Of course, your own garage can also install the dashcam for you.

Email us at info@viofo.nl or call 0342-239900, on business days from 9:00 to 17:00. We respond within 24 hours. For questions about an order, always include your order number.