If you order before 20:00 on a business day, we will ship your order the same day. During checkout, you can choose from the available carriers for your country. Delivery time depends on the carrier and the country. Shipping is free from €50. If you order from outside the EU, import duties and VAT may be charged upon delivery. More information can be found on our shipping page.

As soon as your order has been shipped, you will receive an email with the tracking link. If the status does not change for a few business days, or there is a message about the address, send us your order number via info@viofo.nl and we will contact the carrier.

You can return an item free of charge and without giving a reason within 30 days of receipt, provided the product and packaging are in new condition. Register your return via our returns portal and include your order number and name in the package.

Report the missing item via our returns portal. We will send it as soon as possible. Please note: a hardwire kit, fuses, and a memory card are included in the box only if you selected them with your order.

As soon as we have received and processed your return, we will refund the amount via the payment method you used. If you cancel an order before it has been shipped, the amount will be back in your account within two business days.

All products from viofo.nl come with a 2-year warranty. If there is a defect during the warranty period, we will arrange a repair or replacement. You can use our returns portal for this.

A microSD card up to a maximum of 512 GB. We recommend VIOFO Industrial cards or the SanDisk Max Endurance. Regular consumer cards are not designed for continuous writing and often display the message "card too slow". Format the card in the camera or via your computer. No card is included in the box by default.

That depends on the card and the resolution. Approximately:

When the card is full, the oldest recordings are automatically overwritten. Locked recordings are preserved.

Locked files (G-sensor events and manually locked recordings) are never overwritten. If the card fills up, recording stops. Lower the G-sensor sensitivity, empty the Event folder and format the card several times a year via the camera menu, app or computer.

For the A329 series, VIOFO has tested and recommends the following SSDs: Western Digital My Passport SSD 1TB, SanDisk Extreme Portable SSD 1TB, 2TB or 4TB, and Samsung T9 Portable SSD 4TB. Use the VIOFO SSD cable with shielding to prevent interference with the GPS signal.

No. Everything is stored locally on the microSD card (for the A329 series, optionally on an SSD of up to 4 TB). There is no subscription, SIM card or cloud connection. Old recordings are automatically overwritten using loop recording. Locked recordings are preserved.

Constant power when the ignition is off. This is possible with a hardwire kit, the OP100 OBD adapter or the BP100 battery pack. The hardwire kit automatically detects via the yellow ACC wire whether the ignition is on or off and switches between driving and parking mode accordingly. To connect a hardwire kit, you need fuses, which must be ordered separately.

HK3-C: A139 and A139 Pro.
HK4: A119 Mini (2), A229 series, T130, WM1, A329 and A329S.
HK5: VS1.
HK6: specifically for the A329S series. Compared with the HK4, the HK6 has two additional features: the battery voltage is displayed live via Bluetooth, and the HK6 supports Hybrid Parking Mode. The HK6 is therefore the best choice for the A329S.

No, provided it is connected correctly. The VIOFO hardwire kits and the OP100 switch the camera off as soon as the battery voltage drops below the set threshold. OBD cables and hardwire kits from other brands are not compatible with VIOFO dashcams and can therefore cause this. If you want to park for long periods without draining the starter battery, choose the BP100 battery pack.

Check that the cable is plugged into the port on top of the GPS mount, not the USB-C port on the side. If the red LED on the kit is not lit, the ground or wiring is not connected properly. As a test, try using the cigarette lighter adapter.

That varies by car: each make and model uses its own fuse type, such as ATO (ATC), MINI (ATS), Micro2, or Mini Low Profile. You can find out in three ways: ask your garage, consult your car's manual, or remove a fuse from the fuse box and send us a photo; we will tell you which type you need.

Rear camera: 6 meters.
Interior camera: 1 meter.
Telephoto camera: 1 meter.
Waterproof rear camera: 7.5 meters. The waterproof camera itself also has a 0.5-meter cable, making 8 meters in total.

Turn off Bluetooth (and any VPN) on your phone, as Android Auto and CarPlay can interfere with the connection. Then manually connect to the VIOFO_ Wi-Fi network (default password: 12345678) and open the app. Your phone will not have internet access during the connection. That is normal.

The easiest way is through the VIOFO app. Open the app while mobile data is enabled. The app will check whether new firmware is available, which you can then download. Next, connect to the camera's Wi-Fi. The app will transfer the update, and the camera will install it automatically. Do not turn off the camera during the update. You can find detailed instructions in the VIOFO update guide. Still having trouble? Email us your exact model, and we will send you the correct firmware file.

No, that is the screen saver. As long as the REC light is on, the camera is recording normally.

The letters indicate which cameras are included in the set. The S is the standard version with a rear camera, the T, for example, stands for a telephoto camera with 4x optical zoom, the W for a waterproof outdoor camera, and the C for an interior camera. Do you want to know exactly which cameras are included with a model? Check the product page specifications under 'Dashcam type'. This shows which cameras are included with each set.

Yes. Enter your company name when placing your order, and it will appear on the invoice. If you are established in another EU country and have a valid VAT number, you can order VAT-free. We create these orders manually for you: email your company name, address, VAT number, and the products you want to info@viofo.nl.

Absolutely, whether you run a driving school, taxi company, or transport company. Email us at info@viofo.nl with your requirements, and we will be happy to help you choose the right dashcams, quantities, and business prices. You can find more information about business purchasing here. Or view the information for each industry:
- Dashcams for driving schools
- Dashcams for taxi and Uber companies
- Dashcams for transport companies

Yes, we also supply resellers. Are you a new business customer? First email us at info@viofo.nl with your company name, Chamber of Commerce and VAT numbers, and a brief description of your business. After approval, you will gain access to our business sales portal, where you can order at business prices.

We do not install dashcams ourselves, but we work with installation partners in the Netherlands and Belgium. You can find them on our dashcam installation page. Of course, your own garage can also install the dashcam for you.

Email us at info@viofo.nl or call 0342-239900 on business days between 9:00 and 17:00. We respond within 24 hours. For questions about an order, always include your order number.